Category: Customer Experience
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Having a nightcap on the way home has been a commuter tradition for many years. Years ago, there were bar cars on some evening rush-hour trains and, in the New York area, Metro-North Railroad still has them on some New Haven Line trains. Elsewhere, including on NJ Transit, weary homebound commuters buy drinks before boarding…
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This article was published in the Asbury Park Press. It is quoted here as a matter of interest, and does not necessarily reflect the views of the Lackawanna Coalition. If it takes a village to raise a child, maybe it takes a transportation commissioner riding the trains to make them run on time? New Jersey…
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In NJ Transit’s customer survey, released July 13, rail customers gave their service a barely acceptable score of 5.2, lower than scores recorded by bus (5.5), light rail (6.5) and disabled access (7.5) users. NJT Executive Director Jim Weinstein had predicted the survey would “show our warts,” and it certainly did. Rail riders gave the…
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The Lackawanna Coalition passed a resolution, at its June 27th meeting, calling on New Jersey Transit to expand its popular “Quiet Commute Car” program to all trains, including those running on weekends and outside traditional commuting hours on weekdays. NJT began running the quiet cars on New York trains last year and expanded the program…
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New Jersey Transit has announced that the car nearest to Hoboken on every peak-hour train will be a Quiet Commute Car, effective June 1st. Cell phone use will be prohibited on those cars, and conversations must be kept at low volume. Quiet Commite cars will be designated on all Morris & Essex, Gladstone Branch, and…
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Despite fare increases by New York’s Metropolitan Transportaiton Authority (the Long Island Rail Road, Metro-North, and local transit in New York City) that went into effect at the end of 2010, most New Jersey riders still pay more for a train ride than their counterparts elsewhere. A study by Lackawanna Coalition member John Bobsin indicates…
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New Jersey Transit is considering privatizing up to 60% of the parking facilities it now operates and has requested proposals from interested operators; 10 companies have responded, according to the Bergen Record (Nov. 18, by Larry Higgs). The program, announced originally by NJT Executive Director James Weinstein in June, has the goal of increasing revenue to NJT;…
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According to a press release from TransitCenter, Inc. (a nonprofit provider of commuter benefit programs), a provision in the 2009 federal stimulus bill increased the maximum pretax deduction that workers could apply toward monthly transit commuting costs from $120 to $230. This level is the same as that allowed for parking expenses for those who…
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New Jersey Transit will honor off-peak rail tickets sold before May 1st, the date when discounted off-peak rail fares were eliminated. NJT had originally announced that tickets would no longer be accepted after May 23d, even though they were sold as “good until used” with no provision for refunds for tickets that had previously been…
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The New Jersey Transit Board of Directors voted to raise peak-hour and commuter-rail fares, as well as interstate bus fares, by 25%. Off-peak rail fares will be increased by 47%, although some will increase by as much as 64%. There wil also be some cuts in rail service, including several trains on the M&E and…
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