Category: Customer Experience
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No matter that there are only 5 trains a day each way. No matter that they are only in mid-weekday hours, not at rush hours or on weekends. No matter that the first train arrived packed with dignitaries, but at least 6 minutes late, no faster than the previous service.
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Having a hard job finding a seat on your train to Manhattan? You’re not alone; all of the railroads serving the metropolitan area are having trouble coping with increasing ridership, according to an article on radio station WNYC’s Transportation Nation website by Jim O’Grady, and also reported on the air on February 25. Ridership on…
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Bus riders on NJ Transit get the short end of the stick, according to Alfred P. Doblin, editorial page editor of The Record newspaper. After 3 years of riding NJT buses to his job, Doblin should know. In the evenings at the Port Authority Bus Terminal, he writes, horrendous lines snake through the terminal as…
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After years of petitioning NJ Transit, riders on the Raritan Valley Line will finally get a one-seat ride into Manhattan, starting March 3. Sort of. According to reporting by Mike Frassinelli in the Star-Ledger (Feb. 19), the new service will be limited, featuring only 5 round trips each weekday, and only in midday hours, not…
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Tomorrow night is the night NJ Transit has been planning for for a long time—the first Mass Transit Super Bowl. Having watched the process over the past few weeks and months as the final plans solidified, I saw several areas that frankly scare me. What are they? Well, listed below are what I’m praying doesn’t…
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Transportation plans for 2014’s Super Bowl are coming into closer focus as the February 2 date approaches for the massive event, to be held in East Rutherford, N.J. The Super Bowl typically attracts high-roller patrons who can afford the hefty ticket prices, but this one will be different, according to reporting by Matt Flegenheimer in The…
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Living in suburban New Jersey without a car has never been easy. So when I received an invitation to a party halfway across the state—from Parsippany to Jackson Township—I knew I had my work cut out for me. What I didn’t expect was that the humble Ticket Vending Machine (TVM) would cause me trouble. First…
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Nearly 6 months after NJ Transit’s 7th Avenue Concourse restrooms at New York Penn Station embarrassed the railroad when their decrepit conditions were publicly disclosed, a 2-week renovation began on January 2 as the facilities were closed for the work. Temporary repairs had been made after NJ Association of Railroad Passengers President Albert Papp Jr.…
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NJ Transit is gearing up for Super Bowl weekend. To encourage transit use by the 400,000 visitors expected in the metropolitan area (only 80,000 of whom can fit in MetLife Stadium for the game itself), NJT plans to offer an unlimited-ride ticket called the Super Pass, good from January 27 through February 3, for a…
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Super Bowl 2014 at the MetLife Stadium in the Jersey Meadows on February 2 promises to set new records in public transportation, or perhaps in gridlock, which organizers hope to avoid. This won’t just be any game at the Meadowlands, according to reporting by Nate Schweber in The New York Times (Dec. 10). For one…
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