Category: Customer Experience
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Whether you commute to work on transit, or use it for other trips; whether you are travel exclusively by transit or are a part-time motorist, we want to hear from you! Please submit your comments here. We will review them at our next meeting and periodically compile comments to bring to NJ Transit’s board. If…
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As this issue went to press, we were just days away from the first hearing on NJ Transit’s announced plan for a 15% fare increase in July and a 3% annual increase thereafter. Much of our February meeting was devoted to the topic, and we were prepared to speak at some of the hearings. We…
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Interstate Senior Fares? Seniors et al. can obtain a Senior Key Card valid for free riding in SEPTA within Pennsylvania. This leads to the question of just what seniors have to pay on SEPTA trains that cross the state line, to Trenton, West Trenton, and Delaware. (Side issue: once I met a Pennsylvania resident who…
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This post started as an e-mail response to a transit e-mail list that somehow had a flurried discussion of wristwatches: German vs Russian vs American; relative quality and value, etc. We have had a lot of posts in the last few days about timepieces. I have been struggling to figure out how the subject of…
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Mostly Fighting with Ticket Vending Machine We planned a fairly complicated agenda yesterday, around a visit to the N.Y. Botanical Garden holiday train show in the Bronx. Read on. We needed to catch an early train, so we aimed for the 7:06 a.m. from Basking Ridge. With resurging ridership, the 30 or so free parking…
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Last Thursday Lynn and I had a leisurely lunch with an old friend at the Sakura Japanese buffet in North Brunswick. It was a beautiful day with cloudless blue skies, and since the NJT Jersey Avenue station is only a 10 minute trip, we decided to check it out. Jersey Avenue is, basically, an…
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A visit to the LIRR’s main concourse at NYP reveals that the LIRR’s only restrooms, and the dingy waiting room between them, have vanished behind a wall of plywood. (Not noticed: did we also lose that famous overhead structure said to be one of the last pieces of the old Penn Station?). A sign only…
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For some time, Coalition Secretary Daniel Chazin has been reporting on confused passengers on the 12:45 Pascack Valley train to Spring Valley. Because a 12:49 Bergen line train to Middletown is scheduled on Track H at 12:49, only 4 minutes later, the automatic announcement that a “train is expected in 8 minutes” can cause inexperienced…
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NJT has announced that,starting next Tuesday (January 20th), all trains will have “Quiet Commute” Cars until 8:00 p.m. on weekdays. Currently, trains running to and from Hoboken have them during those hours, but trains to and from Penn Station Newark or Penn Station New York only have them during peak-commuting hours. The change brings cars…
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Use of public transit in the United States hit a new high in 2013, marking the greatest use since 1956, according to a report by the American Public Transportation Association (APTA) and reported in The New York Times by Jon Hurdle (March 10). The report covers trips by buses, trains, and subways; 10.65 billion individual…
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