Tag: Tickets

Rider vs. Ticket Vending Machine

January 7, 2014

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Donald Winship

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Customer Experience

Living in suburban New Jersey without a car has never been easy. So when I received an invitation to a party halfway across the state—from Parsippany to Jackson Township—I knew I had my work cut out for me. What I didn’t expect was that the humble Ticket Vending Machine (TVM) would cause me trouble. First…
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Conductor’s Punch: Obsolete?

May 7, 2012

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John Bobsin

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Amtrak

On most railroad systems, passengers present their tickets to train crew who walk the aisles, making holes in the ticket with their time-honored punches. (Some systems collect fares automatically at stations, and NJT uses magnetically-coded tickets at Newark Airport and Secaucus Junction.) However, the days of the old punch may be numbered. Brian X. Chen,…
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