Lackawanna Coalition

advocating for rail passengers since 1979

Tag: customer advocate

  • NJ Transit Hires “Customer Advocate”—Finally

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    Sally Jane Gellert

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    At its October meeting, the NJ Transit board announced that after years of not following the legislature’s direction to hire a new customer advocate, they finally have hired Franck Beaumin to fill the position.  Congratulations—we think.  When the law was first passed, and during the short term of the original public-relations expert, a “round table”…

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  • Report from the Chair: Jan./Feb. 2023

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    Sally Jane Gellert

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    A new year starts this month: my 3rd as Lackawanna Coalition chairperson, and NJ Transit Rail’s 41st. The Coalition has a new Web site, the forum is back in operation, and we are looking forward to being the advocate host of the Rail Users’ Network’s in-person conference in the spring. Our resolution supporting the expansion…

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  • A Missed Opportunity

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    Sally Jane Gellert

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    For the past few years, we have watched the so-called NJ Transit “reform” legislation wind its way through the Trenton legislature. Our concerns about NJ Transit’s priorities, practices, and policies are ongoing, and we did not see that the legislation includes the sort of changes needed. True, the newest version has the purported “customer advocate”…

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  • Report from the Chair, Mar./Apr. 2022

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    Sally Jane Gellert

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    We were pleased to see Board Member James Adams again take seriously his responsibility to oversee the NJ Transit budget, and vote against the typically opaque presentation. From charts that mislead (e.g., showing claimed “savings” and showing only tips of the bars, which hides the actual magnitude), to larger-than-previous transfers from capital to operating costs,…

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