Tag: TVM

Rider vs. Ticket Vending Machine

January 7, 2014

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Donald Winship

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Customer Experience

Living in suburban New Jersey without a car has never been easy. So when I received an invitation to a party halfway across the state—from Parsippany to Jackson Township—I knew I had my work cut out for me. What I didn’t expect was that the humble Ticket Vending Machine (TVM) would cause me trouble. First…
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Bye-Bye to Dollar Coins

February 15, 2013

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John Bobsin

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Customer Experience

In the ticket vending machines used by NJ Transit, as in those used in most transit systems, if you buy a $1 ticket with a $20 bill, you’ll be greeted by a cascade of 19 one-dollar coins: your change. No matter that the coins are not in general circulation and bring frowns at the counter…
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