Tag: NJT Web site

NJT Web Site Disappoints During Storm

January 23, 2014

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John Bobsin

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NJT Performance

As an “Alberta Clipper” snowstorm blanketed New Jersey on Tuesday, January 21, transit riders rushed to NJ Transit’s website to ascertain whether their trains were running—but for more than 3 hours in the middle of the storm, the website was largely unavailable, according to reporting in The Record newspaper by Karen Rouse (January 22). At…
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Riders’ Frustration Rises

November 13, 2012

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John Bobsin

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Customer Experience

While NJ Transit rail service has been returning slowly after the massive damage of Hurricane Sandy, riders’ frustration has been mounting, and not just over the lack of service, writes Mike Frassinelli in the Star-Ledger (November 13). The riders are also angered by what is perceived as a lack of communication from NJ Transit about…
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