Tag: millennials

Millennials’ Transit Needs

July 23, 2013

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John Bobsin

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Customer Experience

What do customers born after 1980 (the “millennial generation”) need from public transit? To find out, New York’s Metropolitan Transportation Authority has been studying this new generation of riders, according to reporting by Matt Flegenheimer in The New York Times (July 23). For one thing, they take efficient transit for granted: they have no experience…
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Peak Miles: Young Americans Drive Less

May 14, 2013

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John Bobsin

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Customer Experience

While energy experts worry that world production of oil has already peaked—”peak oil”—a different phenomenon may eventually require less oil in the U.S.: younger Americans are driving less, according to reporting by John Schwartz in The New York Times (May 14). The main source is a report by the U.S. advocacy group U.S. PIRG; author…
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