As a public transportation agency, NJ Transit has an obligation to meet the needs of all riders, regardless of their mobility, visibility, or auditory challenges. Over time, we have reported on how well—or not well—they are providing services. We know that Access Link, which provides services to medical appointments and other destinations for those unable to independently ride scheduled transit, shadows NJ Transit bus lines—but what about those who can, with reasonable accommodation, navigate regular bus and train routes? One thing that is imperative for such individuals is good signage—where am I, where are elevators or restrooms, when is the next train coming, etc? Our inspection trip to Hackettstown showed the deficiency of such signage at Secaucus, where finding the elevator was a noted challenge. We also learned that NJT policies, which look good in theory, are not always put into practice—a number of our South Jersey members missed their connection when it came in on a different track than originally planned.
