Category: Customer Experience
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What do customers born after 1980 (the “millennial generation”) need from public transit? To find out, New York’s Metropolitan Transportation Authority has been… Continue Reading Millennials’ Transit Needs
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One problem faced by NJT rail riders is finding clean restrooms before, during, and after their journeys. Few stations have toilet facilities at… Continue Reading NJT Restroom Stinks, Riders Say
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The New Jersey Transit Board voted at its meeting on June 12th to partner with Cablevision to install and offer WiFi service at… Continue Reading NJT Will Offer WiFi on Trains, but It Won’t Be Free
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A proposed law to reduce NJ Transit fares for some Bergen County riders was released on June 10 by the State Assembly Transportation Committee. … Continue Reading Bill Would Cut Bergen Fares
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While energy experts worry that world production of oil has already peaked—”peak oil”—a different phenomenon may eventually require less oil in the U.S.:… Continue Reading Peak Miles: Young Americans Drive Less
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In the ticket vending machines used by NJ Transit, as in those used in most transit systems, if you buy a $1 ticket… Continue Reading Bye-Bye to Dollar Coins
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According to various media sources, the “cliff deal” tax bill passed by Congress this week increases the tax benefit available to transit commuters… Continue Reading Commuter Tax Benefit Restored
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During the recent Hurricane Sandy emergency, New York transit agencies increasingly relied on social media such as Facebook,Twitter, Flickr, and YouTube to keep customers… Continue Reading Communications Spotty: Report
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While NJ Transit rail service has been returning slowly after the massive damage of Hurricane Sandy, riders’ frustration has been mounting, and not… Continue Reading Riders’ Frustration Rises
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Having a nightcap on the way home has been a commuter tradition for many years. Years ago, there were bar cars on some… Continue Reading LIRR Curbs Alcohol on Some Trains
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